Role Purpose

The Corporate Training Operations Manager is responsible for ensuring the successful delivery and administration of all corporate training programmes. This role serves as the primary operational liaison between clients, trainers, and internal teams to ensure a seamless customer experience from programme confirmation through completion. The role focuses primarily on training operations, programme administration, client servicing, compliance, and Training Management System (TMS) management.

While the incumbent may identify opportunities for account growth, all sales and upselling activities will be referred to the Corporate Learning Solutions Consultant.

Key Responsibilities

· Corporate Training Operations Oversee the end-to-end administration of corporate training programmes.

· Manage programme schedules, trainer allocations, venue arrangements, and logistics.

· Coordinate programme commencement, delivery, and closure activities.

· Ensure all training engagements are executed smoothly and efficiently.

· Serve as the primary operational contact for corporate clients after project confirmation.

· Training Management System (TMS) Administration Manage and maintain accurate participant and client records within the Training Management System.

· Process registrations, enrolments, attendance records, assessments, and completion data.

· Ensure the integrity, accuracy, and completeness of all system records.

· Monitor programme progress and completion status.

· Client Coordination & Customer Experience Support clients throughout the training lifecycle.

· Coordinate participant arrangements and training logistics.

· Respond promptly to operational enquiries and requests.

· Resolve delivery-related issues in a professional and timely manner.

· Maintain a high standard of client service and satisfaction.

· Trainer & Programme Coordination Coordinate with trainers on programme requirements and schedules.

· Ensure training materials, assessments, and resources are prepared and available.

· Monitor programme delivery and address operational challenges.

· Facilitate communication between clients, trainers, and internal departments.

· Account Support Conduct regular client check-ins to ensure programme satisfaction.

· Gather feedback from clients and participants.

· Identify potential opportunities for additional training needs.

· Refer all business development and upselling opportunities to the Corporate Learning Solutions Consultant.

Ideal Candidate Profile:

✅ Highly organised and detail-oriented

✅ Strong in administration and process management

✅ Comfortable handling multiple programmes simultaneously

✅ Customer-service focused

✅ Experienced in coordinating stakeholders and managing timelines

✅ Enjoys operational excellence more than sales activities

✅ Able to work effectively with corporate clients, trainers, and internal teams